Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

Orders can be returned to our head office (customers will have to cover delivery fee).

If you are not satisfied with the condition of your order upon delivery, please notify us as soon as possible at sales@finewines.ie. If you notice any irregularities once you have signed for the delivery, you must contact us within 4 days by email at info@finewines.ie, Failure to notify us within 4 days may refute your rights to free return and refund. If you notice there is visible damage on delivery you should refuse delivery and request that the Courier returns it to us and we will replace it free of charge. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.